Return Policy

Cancelling Prior to Manufacture

As our products are custom made and the manufacturing process will begin after a set period of 24 hours, you are only able to cancel or change your order by contacting us the next business day (Monday to Friday 9AM-5PM) from placing your order. which due to the speed of manufacturing, risk being completed within an hour of an order being placed. These cannot be cancelled or changed.

Refunding Your Payment

If a cancellation of the order is required within the 24-hour period of placing the order, monies will be credited to Your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show in your account after Our electronic transfer, We cannot be held responsible for interbank transfer delays.

Cancelling After Manufacture

You cannot cancel or change Your order if the goods You have ordered are manufactured, measured or custom-made to Your requirements as these Goods will not be re-sellable to Us. We regret that once Your Order has been accepted by Us in relation to such Goods and entered on Our manufacturing process, We are unable to accept changes to these Goods or cancellation of Your order. If prior to delivery You do wish to change Your order or cancel it after We have accepted it, please contact Us as soon as possible by email or on Our telephone order helpline (02) 82832832 and We will try to assist You. Our acceptance of cancellation of Your Order will be subject to retention by Us of a handling charge equal to 30% off the invoice value. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation by re crediting Your Bank Account or Credit Card.