Terms & Conditions

Please read these product terms and conditions carefully as they set out the terms under which Elegance blinds PTY LTD makes the products available to you (“Product Terms”). You must read and agree with our terms and conditions before buying online or over the phone. 

When buying goods from our website you enter an agreement with Elegance Blinds PTY LTD, Unit29/192A Kingsgrove Road Kingsgrove trading as www.eleganceblinds.com.au The agreement will be concluded when you place the order.

Contract

A legally binding contract with you will only arise once Elegance Blinds PTY LTD has received payment for the goods in full from you. When ordering products from the Elegance Blinds  website we can only process your order when the goods ordered have been paid for in full. You can pay on-line with all major credit cards, debit cards, PayPal. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Price

The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of the Goods and Services Tax (GST) and the total price shown is the price you will pay. All prices shown at our online store are shown in Australian Dollars (AUD).

Stock Shortages

We have the right to cancel your order if:

  1. We have insufficient stock to make and deliver the goods ordered.
  2. If you have ordered from an island or country where we do not deliver.
  3. The goods ordered unbeknown to us have been discontinued.
  4. A pricing error or typing error has occurred due to system failure within our database or website.

Product Descriptions and Measurements

A) Descriptions and photography

The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different  types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Elegance Blinds PTY LTD to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.

B) Measurements

Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements, as we will not be able to resell the goods as they are made to measure. Please be aware that if you are ordering custom made goods from measurements taken from a house plan, Elegance Blinds PTY LTD cannot be held responsible if the measurements on the building plans vary, from the actual completed window measurement.

C) Made to measure products

Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Elegance Blinds PTY LTD cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct.

Delivering Your Goods

Elegance Blinds PTY LTD  will deliver your goods to the address you have provided on the order form for delivery. We will immediately despatch the order upon completion. We will follow this up with an Order Status update email for you to retrieve details on ETA’s. Deliveries are Monday to Friday between 9am to 5pm. Elegance Blinds PTY LTD use outside Freight companies to deliver your orders and cannot be held responsible for any delays that may occur once the Goods have left our premises. Whilst we shall use our reasonable endeavours to meet the delivery date specified on Your Order confirmation, we can only go by the date given to us by the Freight Company.

Defective Goods

Elegance Blinds PTY LTD offer a 12 month manufacturer’s guarantee on manufacturing faults. In addition we offer a limited guarantee for a further four years making a total of 2 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched as per the Consumer Guarantee guidelines. Please read our full Warranty Policy located at our website for further details.

Events Beyond our Control

We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.

Guarantee

Elegance Blinds PTY LTD  have a duty to provide you with the product you ordered. If a part is missing or incomplete, we will replace it as quickly as possible in accordance with the Consumer Guarantee. A refund will only be given if we cannot replace or repair the item.

Elegance Blinds PTY LTD  will not be responsible for any installation charges that you have incurred that are outside a standard installation charge quoted by our installers. A reasonable claim of compensation will only be acknowledged that is in line with the fee that our installers will charge to reinstall the product.

Copyright And Trademark Notices

All content of the Buy Blinds Online Web Site is subject to copyright. All logos appearing on the web site are copyright and remain the property of their respective owners. All rights reserved.